FAQ

  • What is Raw Hair?

    Raw hair is 100% unprocessed human hair collected directly from donors. It has not been chemically treated, steamed, or altered, which means it is in its purest form.

    Steam-treated Raw Hair is still considered raw as long as no chemicals are used.

  • How long does Raw Hair last?

    With proper care, raw hair can last 3-5 years or more. It is a long-term investment because it can be washed, dyed, straightened, and curled just like your natural hair.

  • What makes Indonesian Raw Hair different?

    Indonesian Raw Hair is known for its thickness, natural luster, and durability. It blends well with many hair textures and hold styles beautifully.

  • Can I color or bleach the hair?

    Yes! Since this is 100% Raw Human Hair, you can color, bleach, or dye it. For best results, we recommend professional coloring services.

  • How should I care for my Raw Hair?

    Shampoo and condition regularly with sulfate-free products, such as Dove Moisture, Monday, and Tresemme (recommended). Detangle gently with a wide-tooth comb. Minimize heat use, and always use heat protectant. Store bundles properly when not in use.

  • Does the hair shed or tangle?

    ALL RAW HAIR has MINIMAL SHEDDING, just like natural hair. It should not tanlge if properly maintained and kept moisturized.

  • How many bundles do I need for a full install

    16”-18”- 2 bundles for a natural look, 3 bundles for a full look

    20”-22” 3 to 4 bundles or more

    24”-30” 4 bundles or more, depending on fullness

  • Do you accept returns or exchanges? How long does shipping and processing take?

    Due to the nature of raw hair, all sales are FINAL. However, if you experience any issues, please contact us within 24 hours of receiving your order.

    Orders are typically processed within 7 to 10 busness days and shipped via USPS. Buyers are responsible for shipping. All packages will require a signature and insurance.

  • Do we ship international?

    We currently ship only within the continental United States.
    Unfortunately, we do not offer international shipping or delivery to Hawaii or Alaska at this time.